We apologize for all the inconvenience caused and appreciate the help from the community in helping us identify the root issue.Īny word on the software update? I'm unable to set macro on the 'pause break' 'print screen' keys on the keyboard despite the software stated that I already did. If this method is unable to resolve the issue then we recommend returning the unit for exchange or refund. For those who purchased a unit with the aforementioned issues, please try to continuously press the affected keys many times with some pressure to fix. There has been adjustments made to the packaging, testing methods and a new packaging design will be implemented to address these issues and we expect all recent stock and future stock to no longer have this issue. This packaging issue caused the following reported issues: multiple inputs, unresponsiveness, and chattering keys. In addition, most of the earlier stock was prepared much in advance before the launch of the product so they were sitting in warehouse storage for a little longer than normal.
I received an update from our peripheral team and they have narrowed down the issue to a packaging issue that caused keys to be pressed down with heavy amount of pressure for prolonged period of time causing the switch springs to deform. Join Date Nov 2013 Reputation 144 Posts 3,854 Phanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
HeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1 Join Date Aug 2015 Reputation 10 Posts 43Īrray JustinThyme PC Specs JustinThyme PC SpecsĦ4GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz C17Įxternal Audioengine D1 24 bit 192kbps DAC Team T-Force Delta RGB 2.5in SATA SSD 250GB Black x 2ĪSUS ROG Strix Flare Mechanical RGB Keyboard - Cherry RedĪSUS ROG Chakram RGB wireless mouse with QiĪudioengine A2+, Audioengine S8 & Audioengine D1
To update the driver, you can let Windows search for and install the latest driver or browse your computer to choose the downloaded driver to install.Array g_rowell PC Specs g_rowell PC Specs Step 2: Expand Keyboards, right-click your keyboard and choose Update driver or Uninstall device. Step 1: In Windows 10/11, right-click the Start button to choose Device Manager.
How to unlock keyboard in this case? Updating or reinstalling the keyboard driver is a good solution to let your keyboard back to work. The keyboard may get locked because of an outdated or faulty driver. Method 3: Update or Reinstall the Keyboard Driver To unlock the key characters on the keyboard, turn off the NumLock Key by pressing it again. If you press the NumLock key on the keyboard, pressing the right-side number keys cannot work since they are locked. Step 2: Scroll down to Keyboard and then turn off Sticky Keys and Filter Keys. Step 1: To unlock the keyboard in Windows 10, you can go to Settings > Ease of Access.
At this time, you find the keyboard is locked and you can’t type anything. If you hold down the right Shift key for 8 seconds, a tone will appear and the FilterKeys icon can be seen in the system tray. If the entire keyboard is locked, perhaps you have turned on the Filter Keys feature suddenly. If the issue disappears on a different computer, it should be a software problem and you can try the following methods to fix it. If the keyboard is still locked and you can’t type anything, perhaps the keyboard is physically damaged. If you are using an external USB/PS2 keyboard, you can connect it to another computer for a check. Besides, the Fn key or number keys stop working. Tip: Backspace, Spacebar, Enter key may not be working.